Shipping & Delivery
Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money. Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
I ordered more than one item. Will they arrive together?
We will do our best to ship your items as quickly as possible.
If your order only contains regular in-stock items, they will usually ship together immediately.
If your order contains both full-price and pre-sale items, shipping will follow the pre-sale item shipping schedule.
If you would like in-stock items to be shipped separately, please contact us at services@tuxformen.com to arrange this. You can also request a refund at any time while waiting for pre-sale items to arrive. You will receive a shipping notification email once any item in your order has shipped.
Order Processing Time
Standard Shipping (Est. 5–10 Days)
| Country/Region | Shipping Time |
|---|---|
| USA / Canada / Mexico | 5-10 |
| Australia / New Zealand | 5–10 |
| Western Europe | 5–10 |
| Eastern & Northern Europe | 5–10 |
| Asia (incl. Japan, Korea, SEA) | 5–10 |
| South America | 7–15 |
| Africa | 7–15 |
Expedited Shipping (Est. 3–5 Days)
| Country/Region | Shipping Time |
|---|---|
| USA / Canada / Mexico | 3-5 |
| Europe | 3-5 |
| Asia | 3-5 |
| Oceania (AU/NZ) | 3-5 |
| South America | 5–10 |
| Africa | 5–10 |