Returns & Exchanges
1. General Return Eligibility
At tuxformen.com, we strive to provide high-quality formal apparel and a satisfying shopping experience. Standard ready-to-wear products are eligible for return or exchange within 30 calendar days from the delivery date. To qualify for returns, items must be unused, unwashed, undamaged, with all original tags, labels, and original packaging intact. Any worn, stained, altered, or improperly maintained items will not be accepted for return or exchange.
2. Non-Returnable Items
The following items are final sale and cannot be returned, exchanged, or refunded under any circumstances: Custom-made, tailored, size-customized, or personally modified tuxedos and suits; clearance discounted items; accessories including ties, bow ties, cufflinks, and inner wear. Custom orders are produced exclusively according to customer requirements, therefore they are non-refundable once production has commenced.
3. Defective & Damaged Goods
If you receive defective, faulty, incorrectly shipped, or damaged products, please contact our customer service within 48 hours after delivery and provide clear photos or videos for verification. We will offer free replacement, full refund, or partial compensation based on the actual situation. In this case, we will cover the corresponding return shipping cost.
4. Customer-Initiated Returns
For returns due to personal preference, size mismatch, or unnecessary purchase, customers are responsible for all return shipping fees and any incurred customs fees or handling charges. The original shipping fee paid during checkout is non-refundable. We recommend customers confirm size charts, product details, and measurement information before placing orders to avoid unnecessary returns.
5. Exchange Rules
We support size exchange and style exchange for eligible ready-to-wear items within the valid return period. Customers need to submit an exchange application and complete the return process first. After we receive and inspect the returned goods, the new item will be arranged for shipment promptly. If the new product has a price difference, the supplementary payment or refund will be settled accordingly.
6. Refund Processing
Once your returned package is received, inspected, and approved by our warehouse team, refunds will be processed to your original payment method within 7–10 business days. The actual arrival time depends on the processing speed of your payment platform and bank. We do not offer cash refunds or third-party account transfers.
7. Unauthorized Returns
Any returns without prior confirmation from our customer service will be rejected. We reserve the right to refuse returns that do not comply with our return conditions, including items damaged by personal use, improper storage, or man-made alteration.
8. Policy Updates
tuxformen.com reserves the right to update this Returns & Exchanges Policy without prior notice. The latest version will be posted officially on our website. Continued purchase and use of our service indicates your acceptance of the updated policy terms.
9. Contact Us
For any return, exchange, or after-sales inquiry, please reach out to our support team via Services@tuxformen.com.